All orders are by cleared funds (orders will not be dispatched until they are paid for in full). Orders paid by Credit/Debit cards are dispatched immediately, BACS payments are dispatched as soon as payment shows in our account, Cheque payments are not cleared for 14 days.
We are responsible for orders reaching you or your customer, orders failing to be delivered will be re-sent at our expense. Orders received that are incorrect should be advised within 2 days of delivery.
No invoice details will be included in your customer order, so they will not receive any information that is not meant for them. A return address label is attached to each order with our returns address on it (see above), if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to sender.
Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within 3-4 days, subject to manufacturer availability.
Every effort is made to ensure that the information on this site is accurate, but we accept no liability for any errors on the site. The opening of accounts is at the discretion of the company, What Westies Want reserves the right to suspend or close accounts that misuse our system, or for any other reason without notice.
What Westies Want reserves the right to change the terms & Conditions without notice.
Privacy Statement
What Westies Want is absolutely committed to your privacy; this privacy statement will provide you with information related to the following.
- What information we collect, how and why.
- How the information is used.
- With whom the information may be shared.
If you feel that you would like additional information, please do not hesitate to contact us.
Information Collection and Use
This information will not be shared with, sold or rented to any third party. What Westies Want collects data from new members, registration for our newsletters and orders.
Orders
We request information from you on our order form. Clearly, you must provide contact information (like name and delivery address). We do not have access at any time to your credit card details.
Website availability/access
What Westies Want reserves the right to take the website down as we see fit. This situation will only arise through technical problems (maintenance), or stock and staffing problems. We also reserve the right to take the site down for staff shortages and staff holidays. Notice will be given to all members 1 month in advance of such situations..
Log Files
We use IP addresses to analyze trends, administer the site, track users' movements (rarely), and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
The personal information you have provided us and information about your order will never be shared with third parties. This information may, however, be combined with other information (such as demographic information and past purchase information) and used to make our future marketing efforts more efficient.
Security
What Westies Want takes every precaution to protect our users' information. We have learned from past experience and have in place a failsafe to protect all data. Should you require information about this, please contact us.
Site and Service Updates
We also send our users site and service announcement updates. We may communicate with you to provide requested services and, in regards to issues relating to your account, via email or phone.
Choice and Opt-out
Our users are given the opportunity to "opt-out" of receiving all additional correspondence from What Westies Want either by use of unsubscribe or by updating your account preferences.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Noticeboard so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
